Returns and refunds
Our 30-day return policy for physical items, and how refunds work for digital products and gift cards.
Last updated: October 12, 2026
We want every order to feel right. If it doesn't, here is how returns work.
30-day returns on physical items
You can return unused physical items in their original packaging within 30 days of delivery for a full refund of the item price.
How to start a return
- Email support@eshopzonecart.com or call +1 480-759-6200 with your order reference (it starts with EZ-).
- We reply within one business day with a return authorization and the return address.
- Pack the item securely and ship it back. Keep the tracking number.
Refunds
Once your return arrives and is inspected, we refund the original payment method within 5 to 7 business days. Original shipping costs are refunded only if the item arrived damaged, defective or wrong. If you used ZONE10, the refund is the discounted price you paid.
Damaged, defective or wrong items
Tell us within 7 days of delivery and include a photo. We will send a replacement or a full refund including shipping, and cover the return shipping.
Items that can't be returned
- Digital products from the Learn & Shield Zone once the license key has been sent.
- Gift cards from the Gift Card Zone once delivered.
- Opened personal care items such as supplements, skincare and sleep tape, for hygiene reasons.
- Used fire extinguishers and fire blankets.
Exchanges
The fastest way to exchange is to return the original item and place a new order. Call us and we'll help.
Questions
EShop Zone Cart
2408 E Pecos Rd, Phoenix, AZ 85048, USA
Phone: +1 480-759-6200
Email: support@eshopzonecart.com